Order & Shipping & Return

 

ORDER

Fabrication Time:

Since I handcraft all the jewelry on my website without the use of extra help or assistants, I need to set lead times to ensure that I'm able to finish orders within a realistic timeframe.

My lead time is 2weeks for most orders. Some pieces will take up to 4 weeks. For all orders that are not in stock, I will notify you how much time I need before starting to work.

If you're in a rush, please email me before ordering. I will try my best.

Please email to ask : info@beeshaus.com

 

PAYMENT:

Beeshaus accepts paypal and most major credit cards (Visa, MasterCard, American Express, Discover and JCB).  Beeshaus does not accept check, cash or money orders.

 

SALES TAX:

New York RESIDENTS will be charged  8.875% sales tax.

 

TRACKING YOUR ORDER:

An order confirmation will be sent to you via email as soon as your order is received.  In addition, a shipment confirmation will be emailed to you once your order has shipped.  This confirmation will have the tracking number for your shipment, if applicable.

 

SPECIAL ORDER:

We are happy to  design and create custom orders or special designs!  Please contact us at  info@beeshaus.com if you have any questions or requests.

 

Most custom orders will be sent out within 5 weeks.

 

 

SHIPPING

PACKAGING:

All orders are ready for gifting. 
Your item will be tucked inside an organza pouch within a gift box.

 

SHIPPING:

-- DOMESTIC

We’re happy to offer FREE STANDARD SHIPPING on all U.S. orders. FREE shipping orders are shipped via USPS First class mail. All Standard shipments go out within 7 business days of the order being placed. We cannot guarantee specific delivery dates due to the possibility of unforeseen circumstances to delay. Business days are Monday through Friday and excluding holidays. Orders placed on Friday after 2:00 PM EST will begin processing the following Monday. If you have a time sensitive order, we highly recommend that you use a 2-day shipping service.

USPS First class mail is our default shipping service, but you can choose one of several expedited options: Expedited (USPS Priority Mail 3days with Insurance), Two-Day (FedEx 2-Day).  Note, these expedited shipping options do not include Saturday delivery.

We DO NOT ship to P.O. Boxes domestically.

All orders are processed quickly ; however paid expected shipping orders (options vary) are delivered ahead of FREE Shipping orders (4-7 business days).  Selecting a faster shipping service does not speed up production time. Your order will be shipped via the shipping service you choose once my lead time is met.

 

-- INTERNATIONAL

IMPORTANT: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Customs procedures may delay shipments. Please inquire with your local customs office. These fees may include import duties, Value Added Taxes (VAT), and customs clearance fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Beeshaus does not include any of these fees. 

 

SHIPPING RATES

-- DOMESTIC

If you have a time sensitive order, we highly recommend that you use a FedEx 2-day shipping service.

Service Options

Rates   

Delivery

USPS First class mail

Free

Delivery 3 to 7 business days

USPS Priority Mail with Insurance

$8

Delivery 1 to 4 business days

FedEx 2-Day

$25

Delivery 1 to 2 business days

 

-- INTERNATIONAL

Service Options

Rates 

Delivery

USPS International First class mail

$15

Delivery in 2 - 4 Weeks*

USPS International Priority Mail

$45

Delivery 6 to 12 business days*

USPS International Express mail

$59

Delivery 3 to 7 business days*

*Applies to most markets but can vary due to customs in your receiving country. 

 

Damaged Shipments

If you receive a product that was damaged in shipping, please hold onto all packaging and contact us as soon as possible. We will then contact the shipping company to start a damaged package claim and get a new item shipped out.

 

- If choosing Paypal for your payment, your International address must be verified.

- We will email you it's tracking number once shipped.

- We are not responsible for lost or stolen packages.

- Please understand that we are obligated to mark all packages with their purchase value, and we are not able to mark them as gifts or other.

 

If you have any question or prefer another shipping method like DHL or UPS, please email us at info@beeshaus.com.

 

 

RETURN

Hope you love beeshaus jewelry!

However, in the event that you are not satisfied with your purchase or it is damaged in transit, please contact us within 48 hours after receiving your item for an exchange or refund.

We must receive the return item within 14 days of contacting us.  After we receive and confirm that the item is in its original condition and packaging,  we will send you a confirmation email within 48 hours.  Then, you can exchange it for another item or receive a full refund for the cost of the item. Shipping costs can not be refunded.

Returns should be insured for their full value during shipment.  We are not responsible for lost return packages.

Again, in case of an exchange or refund, the SHIPPING COST will be excluded.

 

SPECIAL ORDER:

No refunds and no exchanges on custom orders items, as they are made only for you.

 

SALE ITEMS:

All sale pieces are final sale and cannot be returned or exchanged.

 

All store policies were made for smoother communication between seller and customer.  Therefore, please contact us if you have any issue with your purchase.  We will find a solution. 



 

Email is the best and fastest way to contact us. 


info@beeshaus.com



 

Thanks!