Copy of Order & Shipping & Return

Terms & Conditions

ORDER

Fabrication Time:

Since I handcraft all the jewelry on my website without the use of extra help or assistants, I need to set lead times to ensure that I'm able to finish orders within a realistic timeframe.

My lead time is 4weeks for most orders. Some pieces will take up to 6 weeks. For all orders that are not in stock, I will notify you how much time I need before starting to work.

If you're in a rush, please email me before ordering. I will try my best.

Please email to ask : info@beeshaus.com

PAYMENT:

Beeshaus accepts paypal and most major credit cards (Visa, MasterCard, American Express, Discover and JCB). Beeshaus does not accept check, cash or money orders.

SALES TAX:

North Carolina RESIDENTS will be charged 7.25% sales tax.

PRICES:

PRICES are subject to change based on fluctuations in the metal market.

TRACKING YOUR ORDER:

An order confirmation will be sent to you via email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has shipped. This confirmation will have the tracking number for your shipment, if applicable.

SHIPPING

PACKAGING: 

All orders are ready for gifting.  Your item will be tucked inside an organza pouch within a gift box.

SHIPPING:

-- DOMESTIC

We’re happy to offer FREE STANDARD SHIPPING on all U.S. orders. FREE shipping orders are shipped via USPS First class mail. All Standard shipments go out within 7 business days of the order being placed. We cannot guarantee specific delivery dates due to the possibility of unforeseen circumstances to delay. Business days are Monday through Friday and excluding holidays. Orders placed on Friday after 2:00 PM EST will begin processing the following Monday. If you have a time sensitive order, we highly recommend that you use a 2-day shipping service.

USPS First class mail is our default shipping service, but you can choose one of several expedited options: Expedited (USPS Priority Mail 3days with Insurance), Two-Day (FedEx 2-Day). Note, these expedited shipping options do not include Saturday delivery.

We DO NOT ship to P.O. Boxes domestically.

All orders are processed quickly ; however paid expected shipping orders (options vary) are delivered ahead of FREE Shipping orders (4-7 business days). Selecting a faster shipping service does not speed up production time. Your order will be shipped via the shipping service you choose once my lead time is met.

-- INTERNATIONAL

IMPORTANT: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Customs procedures may delay shipments. Please inquire with your local customs office. These fees may include import duties, Value Added Taxes (VAT), and customs clearance fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Beeshaus does not include any of these fees.

SHIPPING RATES

-- DOMESTIC

If you have a time sensitive order, we highly recommend that you use a FedEx 2-day shipping service.

Service Options	Rates	Delivery
USPS First class mail	Free	Delivery 3 to 7 business days
USPS Priority Mail with Insurance	$8	Delivery 1 to 4 business days
FedEx 2-Day	$25	Delivery 1 to 2 business days

-- INTERNATIONAL

Service Options	Rates	Delivery
USPS International First class mail	$15	Delivery in 2 - 4 Weeks*
USPS International Priority Mail	$45	Delivery 6 to 12 business days*
USPS International Express mail	$59	Delivery 3 to 7 business days*

*Applies to most markets but can vary due to customs in your receiving country.

Damaged Shipments

If you receive a product that was damaged in shipping, please hold onto all packaging and contact us as soon as possible. We will then contact the shipping company to start a damaged package claim and get a new item shipped out.

- If choosing Paypal for your payment, your International address must be verified.

- We will email you it's tracking number once shipped.

- We are not responsible for lost or stolen packages.

- Please understand that we are obligated to mark all packages with their purchase value, and we are not able to mark them as gifts or other.

If you have any question or prefer another shipping method like DHL or UPS, please email us at info@beeshaus.com.

RETURN

Hope you love beeshaus jewelry!

However, in the event that you are not satisfied with your purchase or it is damaged in transit, please contact us within 48 hours after receiving your item for an exchange or refund.

We must receive the return item within 7days of contacting us. After we receive and confirm that the item is in its original condition and packaging, we will send you a confirmation email within 48 hours. Then, you can exchange it for another item or receive a full store credit for the cost of the item. Shipping costs can not be refunded.

Returns should be insured for their full value during shipment. We are not responsible for lost return packages.

Again, in case of an exchange or refund, the SHIPPING COST will be excluded.

SPECIAL ORDER:

No refunds and no exchanges on custom orders items, as they are made only for you.

SALE ITEMS:

All sale pieces are final sale and cannot be returned or exchanged.

All store policies were made for smoother communication between seller and customer. Therefore, please contact us if you have any issue with your purchase. We will find a solution.   

Email is the best and fastest way to contact us.  

info@beeshaus.com  

Warranty

We hope you enjoy your beeshaus jewelry for a very long time. Beeshaus stands behind the quality and craftsmanship of our jewelry and provide you with excellent customer service. We offer a maintenance and service plan complimentary with every jewelry item purchased. Each item comes with a warranty card and product serial number.

Warranties

Free cleaning, inspection, re-polish, re-oxidize and re-finish service for the lifetime of your piece
All tube products may loosen over time. We will repair all tube products at any time.
90-day complimentary chain and clasp repair

Customer is responsible for all shipping charges. We recommend packages should be insured for their full value during shipment. We are not responsible for lost packages.

Repairs after the 90-day initial period are subject to a small materials charge

Our warranty does not cover damages caused by normal wear and tear or items that are lost or damaged due to exposure to chemicals, make-up, heat, improper care, accidents, or natural breakdown of materials over extended use and time.

Our Warranty does not include replacement of limited edition pieces. Please understand some jewelry supplies are limited in quantity, and repairs are not always possible.

Repairs and Replacements can take up to six weeks.

In every case, we will work to the best of our ability to restore or replace your precious jewelry items.

PRIVACY POLICY

1. Information Collection:
When you purchase from our store, we collect personal information like your name, address, and email. We also gather your IP address to understand your browser and operating system. With your consent, we may send you marketing emails about our store and products.

2. Consent:
By providing personal information to complete a transaction, you consent to our using it for that purpose. If we need it for anything else, we’ll ask directly. You can withdraw consent anytime by contacting us at info@beeshaus.com.

3. Disclosure:
We may disclose your information if required by law or if you violate our Terms of Service.

4. Shopify:
Our store is hosted by Shopify, which securely stores your data. Credit card data is encrypted and stored only as long as needed to complete your purchase.

5. Third-Party Services:
Third-party providers only collect and use your information as needed to perform their services. Their privacy policies apply if your data is involved in a transaction with them.

6. Security:
We take industry-standard precautions to protect your information. Credit card data is encrypted, though no method is 100% secure.

7. Cookies:
We use cookies to enhance your experience. You can choose to opt-out if desired.

8. Age of Consent:
By using our site, you confirm you are of legal age in your location.

9. Policy Changes:
We may update this policy at any time. Changes take effect upon posting.

10. Contact:
For any questions or requests regarding your personal information, contact us at info@beeshaus.com.

TERMS OF SERVICE

Overview:
This website is operated by beeshaus Inc. By using our site or making a purchase, you agree to these Terms of Service.

Online Store Terms:
You must be of legal age to use our site. You may not use our products for illegal purposes or transmit harmful code. Violations may result in termination of services.

General Conditions:
We can refuse service at any time. Your content may be transferred unencrypted, but credit card info is encrypted. Reproducing our service without permission is prohibited.

Intellectual Property Rights:
All content on our website, including text, images, logos, and other materials, is owned by beeshaus Inc. and protected by copyright, trademark, and other intellectual property laws. You may use the content only for personal purposes. Unauthorized reproduction, distribution, or commercial use of any content is prohibited and may result in legal action. Trademarks and logos are the property of beeshaus Inc. or its licensors and cannot be used without permission. Updates to these terms will be posted on our website.

Accuracy and Updates:
We are not responsible for inaccuracies on our site. Information may change without notice.

Modifications:
Prices and services may change without notice. We are not liable for any changes or discontinuations.

Products and Services:
Products may be available online only and are subject to our Return Policy. We strive for accuracy but cannot guarantee it.

Billing Information:
We may refuse or limit orders. Ensure your account details are accurate and up-to-date.

Optional Tools:
We may provide access to third-party tools. We are not responsible for these tools and any issues arising from their use.

Third-Party Links:
We are not responsible for third-party sites linked from our website. Review their policies carefully.

User Comments:
Comments you submit can be used by us in any manner. We are not obligated to maintain confidentiality or compensate for comments.

Personal Information:
Your information is governed by our Privacy Policy.

Errors and Omissions:
We may correct errors on our site without notice.

Prohibited Uses:
Do not use the site for unlawful activities or to infringe on rights. Violations may result in termination of service.

Disclaimer and Liability:
We do not guarantee uninterrupted service. We are not liable for any damages arising from your use of our service.

Indemnification:
You agree to indemnify us from claims arising out of your use of our service or breach of terms.

Severability:
If any provision is deemed unenforceable, the remaining terms will still apply.

Termination:
We may terminate your use of the service if you breach terms. Your obligations will continue after termination.

Entire Agreement:
These terms constitute the entire agreement and supersede any prior agreements.

Governing Law:
These terms are governed by the laws of beeshaus Inc.

Changes to Terms:
We may update these terms. Your continued use constitutes acceptance of changes.